Dynamics 365 CE
Effortless customer service.
Customers' expectations are rising. They want quick, relevant answers on any channel, wherever they are. Differentiate your brand with Dynamics 365 for Customer Service – built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Engage with customers on any device
Create effortless support experiences
Easily find answers through self-service, community, or social channels and route cases intelligently to the right agent.
Leverage artificial intelligence
Automate resolution for high-volume interactions and free up agents for complex work using AI-powered service bots.
Resolve issues with predictive care
Analyse data from connected devices and take proactive action before warning signs become problems.
Deliver fast, personalised service and support
Guide agents to optimal results
Intelligent automation guides agents to the right actions with relevant information surfaced on a single interface.
Personalise service
Use a complete view of the customer journey to anticipate needs and deliver value at every touchpoint.
Empower agents with AI
Provide contextual recommendations based on real-time customer and business data to avoid escalations and resolve cases faster.
Learn from every interaction
Learn from your customers
Use survey feedback, discussion forums, and social listening to continuously improve the service experience.
Turn insights into action
Analyse contact centre operations and key metrics to refine processes and promote optimal behaviours.
Speed onboarding and adoption
Provide tailored in-application learning to onboard new staff quickly and keep them up to date with best practices.
FAQs
Questions about Dynamics 365 Customer Service.
Key considerations when modernising your service operations with Dynamics 365.