Dynamics 365 CE

Master the service call.

Serve customers better through proactive maintenance, predictive scheduling and first-time fix. Dynamics 365 for Field Service brings together people, workflows and data to deliver exceptional on-site service experiences.

Proactive maintenance

Detect and resolve issues before customers are aware of them using IoT data and condition-based monitoring.

Predictive scheduling

Optimise schedules and routes for technicians based on skills, availability, and location to maximise utilisation.

First-time fix

Give field engineers the information and tools they need to resolve issues on the first visit, improving satisfaction and reducing costs.

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FAQs

Questions about Dynamics 365 for Field Service.

Typical questions from organisations modernising their field operations.

No. The Dynamics 365 Field Service mobile app supports offline scenarios, allowing technicians to work in low-connectivity environments and sync when connectivity returns.