Dynamics 365 CE
Get a better view into your customers and opportunities.
Today's customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.
Sell smarter with infused artificial intelligence
Know the next best step
Strengthen relationships with personalised, relevant interactions based on embedded intelligence that helps you exceed modern buyers' expectations.
Optimise emails
Elevate your email communications with insights into when and how customers interact with your emails so you can respond proactively.
Follow social trends
See what buyers are really thinking with social intelligence that reveals sentiment and identifies potential competitive threats.
Nurture relationships with authentic and personal engagement
Put buyers first
Build trust with insights centred on specific customer requirements and manage relationships with LinkedIn and Dynamics 365 Sales integrated data and processes.
Engage buyers with social media
Find opportunities and nurture relationships using embedded intelligence that highlights relevant conversations to join and recommends content to share.
Deliver personalised content
Get suggestions for content based on what you're working on and who you're working with. Quickly create personalised documents with familiar Office 365 tools.
Boost productivity and increase revenue
Provide intelligent guidance
Increase adoption and minimise training with rich, context-sensitive help and event-driven sales processes that guide every step.
Simplify sales execution
Accelerate deals with an end-to-end experience for opportunity management and familiar tools such as Excel and Outlook integrated into daily workflows.
Stay informed
Enrich account, contact, and lead data with firmographics, news and compelling events, supporting both B2B and B2C models.
Accelerate sales performance
Shorten ramp-up time
Onboard new salespeople more quickly with interactive help, documentation, and guided processes aligned to best practices.
Increase sales effectiveness
Set goals, monitor results, and provide feedback using real-time analytics and dashboards to stay on target.
Gain visibility and insights
Move from data to insight with interactive dashboards and natural language queries that surface what matters most.
FAQs
Questions about Dynamics 365 for Sales.
Clarifying how Dynamics 365 Sales fits into your go-to-market and existing toolset.